Frequently Asked Questions

Q:  What should I expect during my first visit?
A:  Please arrive early to your appointment so you will have time to fill out necessary paperwork. Your evaluation will last 30 minutes.

Q:  What should I expect during subsequent visits?
A:  Treatment session time will be used to implement both the structural and functional components of your treatment process. Gym exercises are a common part of PT sessions.

Q:  What should I bring to my first visit?
A:  Please bring:

• Proof of identity (such as a driver’s license)
• Insurance card
• Adequate child care for your children if they come along
• Completed Crossroads Adult Medical History Form or Crossroads Pediatric Medical History Form and “Welcome to Crossroads” New Patient Form.
• A prescription for physical therapy if you have been given one by your doctor (please note that a prescription is not necessary prior to your first physical therapy visit, but if you have one, please bring it along with you)

Q:  What should I wear?
A:  You should wear appropriate exercise attire including loose-fitting, comfortable clothes and sneakers.

Q:  If I am running late should I still come to my appointment?
A:  Please call the office (1-860-228-0194) in this situation for further instructions

Q:  What if I am unable to make it to my appointment?
A:  Please call the office (1-860-228-0194) to cancel your appointment. Our cancellation policy is that if you do not cancel 24 hours prior to your appointment time, you will be charged a $45 cancellation fee.

Q:  What should I do in the case of inclement weather?
A:  Please call the office (1-860-228-0194) in this situation for further information

Q:  What is your privacy policy?
A: Please read our Privacy Policy.

Q:  Can I continue to use the gym once I am discharged from Physical Therapy?
A:  Yes, you may utilize the gym for a modest fee. Please speak to the office staff for complete details.